Elise Galleria is a curated marketplace for pets and their people, featuring premium products from independent brands around the world. Every item is thoughtfully selected for its quality, function, and aesthetic.

Yes. We partner with independent brands that share our values of quality, craftsmanship, and pet-first care. Each product listing shows the brand behind it, and you can browse every brand on our Our Brands page.

Yes! You can purchase an e-gift card that is redeemable on both Elise Galleria and Fur Elise. Gift cards are delivered instantly via email.

U.S. orders typically arrive within 2 to 5 business days after processing, and international orders usually take 6 to 12 business days. Complimentary economy shipping is applied automatically on U.S. orders of $100 or more and international orders of $200 or more. See Shipping & Handling for details.

Most orders are processed in 1 to 3 business days. Timing can vary slightly by brand, especially during busy seasons.

Orders are shipped directly from each brand’s fulfillment location. That means items from multiple vendors may arrive separately.

Yes. Many of our brands ship internationally, and eligible destinations and rates are shown at checkout. Duties and import taxes are not included in shipping fees.

Yes. Once your order ships, you will receive a tracking number by email. If your order includes items from more than one brand, each shipment has its own tracking number.

Pre-order items are marked on the product page with an expected arrival window. Pre-orders ship in the order they are received as soon as stock arrives, and we email tracking the moment yours ships. If your order also includes in-stock items, those may ship separately.

We recommend contacting us as soon as possible. While we can't guarantee changes, we'll do our best to accommodate them before your items ship.

We accept returns on most items within 14 days of delivery, as long as they are unused, in their original packaging, and approved before being sent back. A $5 restocking fee applies and original shipping is non-refundable. Some brands have their own final sale items, noted on the product page. Read our full Returns & Exchanges policy.

Visit our Returns Center and follow the prompts. You will need your order number and the email address used at checkout. Requests must be submitted within 14 days of delivery. View our full Returns & Exchanges policy.

Yes. Fur Elise orders include one complimentary exchange, such as a different size or color. We will email you a prepaid return label and ship your replacement once the original arrives. Exchanges on partner brand products are also available, subject to the brand’s approval, and we will confirm next steps once the brand approves your request. All exchanges depend on stock availability.

Most products are eligible for discount codes and gift cards, but some vendor exclusions may apply during promotions. This will be noted at checkout.

Each product page includes a size guide from the brand. If you are between sizes, send us your pet’s neck and chest measurements or a photo and we will help you choose.

We only carry products from brands that prioritize safety, comfort, and quality. If your pet has specific sensitivities or needs, we recommend reviewing the product details or contacting us before ordering.

Absolutely. We love hearing from our community. If there is a brand or item you would like to see on Elise Galleria, send us a message.

We would love to hear from you. Visit our Become a Vendor page to learn more and share your details. If it is a fit, we will send an invitation to connect your store.

We operate through Shopify Collective, which allows each vendor to fulfill orders directly from their own store. We do not require wholesale inventory or traditional dropshipping terms.

Every brand is hand-selected for product quality, design, and alignment with our values, including craftsmanship, responsible practices, and pet wellness.

We accept major credit cards, Shop Pay, Google Pay, Apple Pay, and Elise Galleria gift cards.

Yes. Our checkout is powered by Shopify, which uses industry-standard encryption to keep your information secure.

Email info@elisegalleria.com, text (312) 802-0985, or use the contact form. We typically reply within 1 to 2 business days.