Elise Galleria is a curated marketplace for pets and their people, featuring premium products from independent brands around the world. Every item is thoughtfully selected for its quality, function, and aesthetic.

Yes — we partner with independent brands who share our values of quality, craftsmanship, and pet-first care. Each product listing indicates the brand behind it.

Yes! You can purchase an e-gift card that is redeemable on both Elise Galleria and Fur Elise. Gift cards are delivered instantly via email.

Orders placed in the U.S. typically arrive within 2–5 business days after processing. International orders usually take 6–12 business days.

Most orders are processed in 1–3 business days. Processing times may vary slightly by brand, especially during high-volume periods.

Orders are shipped directly from each brand’s fulfillment location. That means items from multiple vendors may arrive separately.

Yes! Many of our vendors offer international shipping. Please check individual vendor pages for details, as availability may vary by region.

Yes — once your order has shipped, you’ll receive a tracking number via email. If your order includes items from multiple brands, you’ll receive separate tracking info for each shipment.

We recommend contacting us as soon as possible. While we can't guarantee changes, we'll do our best to accommodate them before your items ship.

We accept returns on most items within 14 days of delivery, as long as they’re unused, in original packaging, and approved by the vendor. Return policies may vary slightly by brand — check the product page or reach out for specifics.

To initiate a return, please visit elisegalleria.com/apps/returns and follow the prompts. You’ll need your order number and the email address used at checkout. Returns must be submitted within 14 days of delivery, and items must be unused and in their original packaging. Please note that some vendors may have unique return criteria. Click here to view our full refund policy.

At this time, we do not offer direct exchanges. If you need a different size or color, we recommend placing a new order and returning the original item.

Most products are eligible for discount codes and gift cards, but some vendor exclusions may apply during promotions. This will be noted at checkout.

Each product page includes a detailed sizing guide provided by the brand. If you're between sizes or unsure, feel free to reach out — we're happy to help.

We only carry products from brands that prioritize safety, comfort, and quality. If your pet has specific sensitivities or needs, we recommend reviewing the product details or contacting us before ordering.

Absolutely — we love hearing from our community. If there's a brand or item you’d like to see on Elise Galleria, send us a message!

We’d love to hear from you! Visit our Become a Vendor page to learn more and submit your info. If it’s a fit, we’ll send you an invite to connect via Shopify Collective.

We operate through Shopify Collective, which allows each vendor to fulfill orders directly from their own store. We do not require wholesale inventory or traditional dropshipping terms.

All vendors are handpicked based on product quality, visual aesthetic, and alignment with our values — including sustainability, craftsmanship, and pet wellness.

We accept major credit cards, Shop Pay, Google Pay, Apple Pay, and Elise Galleria gift cards.

Yes — our store is powered by Shopify, which uses industry-standard encryption to ensure your data is secure.

You can reach us at info@elisegalleria.com, or through the contact form on our site. We're here to help and typically respond within 1–2 business days.