We believe in love at furst sight, but we also understand that sometimes things don't work out. Elise Galleria brings together a curated selection of independent brands, so return and exchange eligibility can vary by brand. Please check the product page for item-specific details before starting a request.

General Return Policy

• Returns must be started within 14 days of delivery through our Returns Center.
• Items must be in original, unused condition with tags attached and in their original packaging.
• A $5 restocking fee is deducted from refunds to your original payment method. Exchanges have no fee.
• Original shipping fees are non-refundable.
• Returns must be approved before they are shipped back. Unapproved returns will be sent back at the customer's expense.

Exchanges

• Fur Elise products: each order includes one complimentary exchange (for example, a different size or color). Start your request in the Returns Center or email us. We will send you a prepaid return label and ship your replacement as soon as the original arrives back with us.
• Partner brand products: exchanges are also available, subject to approval by the brand. Each brand sets its own exchange terms, so we will confirm availability and next steps with you once the brand approves your request.
• Exchanges depend on stock availability. If your preferred size or color is unavailable, we will offer a refund or store credit instead.
• Need help choosing a size first? Send us your pet's neck and chest measurements (or a photo) and we are happy to help.

Refunds

• Choose a refund to your original payment method or store credit. Refunds are issued once your return is received and approved.
• Please allow up to 5 business days for the refund to appear, depending on your bank or payment provider.

Damaged or Incorrect Items

Please inspect your order when it arrives. If anything is damaged, defective, or incorrect, email us at info@elisegalleria.com right away with your order number and a photo, and we will make it right with a complimentary return label and a replacement or refund.

International Orders

• International customers are responsible for return shipping costs and any related duties or fees.
• Damaged or incorrect international orders receive a complimentary return label.

Final Sale Items

For hygiene and safety reasons, the following Fur Elise items cannot be returned or exchanged: stickers, candles, personalized items, poo bags, grooming items, treats, gift cards, gift sets, and free promotional items. Some partner brands have their own final sale items, which are noted on the product page.

Need Help?

If you are unsure whether an item is eligible, reach out at info@elisegalleria.com or text us at (312) 802-0985. We are always happy to help.