Order Confirmation

Once you place an order, you will receive a confirmation email with your order number and full order details. This confirms we have received your order; it does not yet mean your order has shipped. All orders are subject to availability.

Processing

Elise Galleria is a curated marketplace, so your order may be prepared and shipped by one or more of our independent brand partners. Most orders are processed within 1 to 3 business days.

If your order includes products from more than one brand, they may arrive in separate packages, each with its own tracking number.

Orders placed before 11 AM ET may begin processing the same day. Orders placed after 11 AM ET, on weekends, or on holidays begin processing the next business day. If there is ever a question about your order, such as an item becoming unavailable or an address that needs confirming, we will reach out to the email used at checkout.

Shipping

U.S. Orders

Every order ships with tracking. Available shipping methods and delivery estimates are shown at checkout. Most items ship via USPS, UPS, or FedEx, and standard delivery typically takes 2 to 5 business days after processing.

Complimentary U.S. economy shipping is applied automatically at checkout on orders of $100 or more. No code needed.

Pre-Order Items

Pre-order items ship according to the estimated date listed on the product page. If your order includes both pre-order and in-stock items, the in-stock items may ship first and the pre-order items will follow as soon as they arrive.

International Orders

International availability varies by brand, and some brands ship only to select countries such as Canada. Eligible destinations and rates are shown at checkout.

Complimentary international economy shipping is applied automatically at checkout on orders of $200 or more to eligible destinations.

International shipping fees do not include customs duties, import taxes, or brokerage fees, which are the customer's responsibility. International orders typically arrive within 6 to 12 business days, depending on destination.

Tracking details are emailed once your order ships. Please allow up to 24 hours for tracking to begin updating.

Cancellations

Orders can be canceled only before they are processed. To request a cancellation, email us as soon as possible at info@elisegalleria.com. Once an order has shipped it can no longer be canceled, but eligible items may still be returned under our Returns & Exchanges policy.

Promo Codes

Promo codes must be entered at checkout and cannot be applied after an order is placed. One promo code may be used per order, codes may be single use, and expired codes cannot be reactivated.

Questions? Email info@elisegalleria.com or text (312) 802-0985.